Frequently Asked Questions
Are Just Neem products for me?
Just Neem is clean + effective skincare powered by plant-based ingredients to help you feel confident in the skin you’re in. We offer products formulated for optimal skin health that are great for all skin types, skin tones, and skin goals. Ready to get your glow on? Click here to find the right products for you!
What if I have sensitive skin?
Our Fragrance-Free products are THE solution to dry and distressed skin. We know how sensitive your skin can be. So we combined the healing benefits of neem with nourishing, plant-based ingredients to give you the perfect cleansers and lotions for face and body. Developed specifically for glow getters who have sensitive skin, our fragrance-free products keep your skin feeling calm, cool & collected. Oh, and it’s cruelty-free and vegan! Shop the line here.
What are the shipping options?
All orders within the United States receive FREE SHIPPING when the order subtotal is $50 or more. All other orders under $50 and within the U.S. will receive flat rate shipping for $5.50. USPS Priority Mail is our most frequently used shipping method for orders placed within the USA. You can expect your order to ship within 2-3 business days. Shipping costs for orders outside of the United States are based on the weight and location of the order as determined by carriers like USPS, UPS, or FedEx. There is no flat rate shipping outside of the US. Should you have questions about your shipping cost, please contact us.
What is your Return Policy?
We believe in our naturally better skincare products, and our guarantee is simple. Contact us anytime within 30 days of your first order for a full refund. To continuously serve our customers with high-quality products, we cannot accept any open products.
Where can I shop for Just Neem products in person?
Just can’t wait to get your hands on Just Neem? We know the feeling. You can shop Just Neem at select Whole Foods locations and various retailers across the country. To find your closest location, click here.
Do you offer large orders or wholesale?
For larger orders or wholesale orders, please fill out our Wholesale Application document. It will only take you a few minutes and you will hear from us shortly after!
Where are Just Neem products made? Are Just Neem products Made in America?
Just Neem products are formulated, created, packaged, and shipped from our facility in Cary, NC. We are proud to make our products right here in America!
Where does Just Neem source Neem Oil from?
Our Neem is sourced directly from our orchard in West Africa, where we pay a living way, follow sustainable farming practices, and support the local community.
Are Just Neem products clean?
Yes, our product line offers you all-natural, plant-based products that are easy to use and give your healthy and happy skin. Although we’re not the first to have skincare products with Neem Oil, we have formulated our line to be gentle and effective. Our approach to clean formulation is simple. We look to research and clinical studies to determine which ingredients we include in our products and to avoid sulfates, parabens, or other toxic chemicals. Our approach is based on science & 100% transparent – you can always see the full ingredient list on each product page. We also do not test on animals & are cruelty-free.
Are Just Neem products cruelty-free?
We never have & never will test on animals. We are proudly cruelty-free!
Are Just Neem products vegan?
Yes! Just Neem products are 100% plant-based and free of animal products. Note: Prior to 2019, a version of the Green Tea Soap did contain a small amount of Dried Milk as an ingredient. In an effort not to waste labels previously created, you may receive the Green Tea Soap with an old label, however, it is in fact vegan.
Are Just Neem products gluten-free?
We do not formulate with gluten, however, we are not certified gluten-free. Because of this, there is a chance that the machinery may have come into contact with gluten or its derivatives. If you are especially sensitive to gluten, we recommend testing a small amount of the formula before applying it to your full face.